Wob, formerly known as World of Books
We have entered a new chapter in our story: Welcome to Wob. We’re still your favourite place for pre-loved books and the latest bestsellers, but we now have a slightly different name. Books have been and will continue to be our main passion and focus, but now we have even more to explore. Have you checked out our fantastic collections of CDs, DVDs, and video games?
By changing our name to Wob, we’re keeping true to our beginnings but changing for the future. You will see some instant differences on the website and social media accounts, our emails newsletter and updates, and of course this blog.
Our packaging is changing once we have used all our current stock – that means nothing goes to waste. So, have a look around, you will find the same great reads at Wob, as well as much, much more.
The name of our parent company, World of Books Group, remains the same. Read more about Wob and the group on our About Us page. Our Group’s CEO shares his thoughts on the change.
“Books will always be our first passion, but for many years now we have been so much more. We’ve always been called Wob by many of our customers and fans – so it made sense to adopt that as the new name for World of Books. It’s still the same great service for our customers and commitment to our purpose: to protect the planet and support charities by enabling more goods to be reused.
Graham Bell, CEO – World of Books Group
This is an exciting change that gives us even greater strength to drive the circular economy and grow our business further.”
63 Comments
Is it possible to sell/donate books to WOB?
Hello Anne,
You can sell your old books to us! Check out our trade-in site and app, Ziffit.
Didn’t get my order. Cant get my money back. Why?
Hello,
Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.
Thank you
Congratulations! Wish you all at Wob prosperous and continuous success. Cheers!
Looking for tracking information on the boo I ordered on January 18th.
Thank you
Alta Seaman
Hello,
Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.
Thank you
I am in Australia and would appreciate prices in dollars please!
Hello Meryl,
We have a dedicated Australian website, check it out http://www.wob.com/en-au
Prefer full title WOB sounds like can’t pronounce “R”s, however, will still use site as it is the best one around.
I love World of Books, or Wob as it’s now known. I buy books every month and have to say that Wob are the best company around for buying used books? Such a simple idea and it’s good for the planet and people’s pockets. Here’s to a bigger future 😁
Thank you so much for your continued support!
How do I sell good used books to you? I have some rare, signed books as well as current books in fiction, non-fiction, sportsbooks Political, and History books.
Hi James!
Thanks for getting in touch. General books and media can be sold using our trade-in site and app, Ziffit.
For enquiries on selling rare books, please contact our dedicated rare books team on [email protected]
Thanks!
Hi, I have an order with order number #wgb-2111-14520188. Even though I selected my current address the order got saved with my old address where no one will be able to get the delivery. Could I change the address to 97 Swallowfields Sp10 5pl? Thank you, very much appreciated.
Hello,
Unfortunately we cannot change the address once the order has been confirmed, as our picking and packing process begins right away. For help with how we can solve this issue, please contact our customer service team via the website or social media
I was looking for a replacement book for one of my all time favourites which has been reread so many times it fell apart. Out of print but you found one, thank you
I can’t your refund details as this order is wrong
Hello, please contact us on our website so we can rectify any order issues you have.
Thanks!
I ordered 3 books from you recently, am I able to return one to you Lunch Lady and the Cyborg Substitute I realised I already have it
Hello Kathleen,
You can return your book to us, however, unless the item is defective, you will need to cover postage fees. Please contact the team to discuss how to proceed with a return. Have your order number handy and they’ll let you know the next steps.
Thank you.
You have sent me the wrong books. Not a good start. I am 86 and you sent me a book about looking after a baby in it’s first year. I am Not amused.I need the books I asked for for my book club
Hello Anita,
I’m very sorry to learn about this mix-up. Please contact us on our website so we can rectify this issue and get your order sorted asap.
Thank you.
Hi – I have tried to order some books, author HE Bates, and I am unable to pay via my MasterCard. The books are still in the cart, I have rung 132221, the Commonwealth bank help number, but they said the problem is with the merchant, i.e. wob.com – could you please help by giving me an alternative method of payment, without using an internet payment. Thanks, Mrs Suzette Goddard, email below.
Hello Suzette,
I’m sorry to hear of your issues with payment. Please note, this blog is not monitored by the Customer Service team. You can contact them via the website https://www.wob.com/en-gb/frequently-asked-questions#FAQ-ContactUs
or on our social media profiles.
Thank you.
My latest WOB order, (WGB-2111-14610980) containing two books, arrived while I was out this morning. Just as well the postie had a dry place in which to leave it, as the bag was ripped at the top. I have a photo of it but am not on social media so can only send it via email.
Perhaps you need to use stronger bags for heavier mailings (one of my books was a big fat Russian novel).
Hello, sorry to hear about your package. That certainly falls below our standards. Please feel free to contact the customer service team regarding this on our website.
I recently ordered Studio EDEXCEL endorsed GCSE French Grammar & Translation Workbook, believing it to be specifically for that exam board as I am tutoring a student who is taking the Edexcel GCSE in French. I now find that the contents are IDENTICAL to those of the GCSE AQA workbook which I already have. Please may I return the ‘Edexcel’ one to you for a refund or credit note?
Hello, thanks for getting in touch. Books can certainly be returned to us, please contact us over our website to organise your return and refund.
I have inadvertently ordered Julia Donaldson’s ‘Monkey Puzzle’ twice.
Please advise the correct procedure for returning one copy for refund.
Hello, thanks for getting in touch. Please contact us over our website in regards to returning the book.
Thanks
Hi, do you offer a gift voucher system please?
Hello, unfortunately, we don’t currently offer gift vouchers.
Thank you
Hello,We are an import company of China, We are very interested in your children’s book，Can I import the book ? Look forword to your reply！
Hello,
Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.
Thank you
Have a look at the description of the book A Time For Courage. If you have not sold many, that is why ! The book is an excellent strategic level story of the RAF in WW2. Nothing to do with the Bible !
I will post a view of it in a few weeks when I have finished it, but can assure you of 5 stars already
Hello John,
Thanks for letting us know!
We’re very glad you’re enjoying this title and looking forward to seeing your full review.
Thank you
My parcel arrived today …
WGB-2112-14770203
It had been tampered with and contained one wrong book.
I received 2,024 q1 facts instead of
‘The king of the copper mountain’
Which I particularly wanted
Please advise
Hello Joy,
Please note, the Wob Blog is not monitored by customer service.
I’m sorry to hear of this mix-up. Please contact the team here or on our social media, and they will be able to help you with your order.
I ordered 2 No DVDS A Man Called Horse and Camelot. However I messed up the paying process. Please confirm the payment.
Regards
Les Hanham
Hello,
Sorry to hear there was a problem during your ordering process. Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.
Thank you
I ordered a book The Making of Master Commander,Far Side of the World to be delivered to R M Oliver 105 Highroft Crescent Bognor Regis PO228DT. As the sender purchaser, my address is Ormsby Kingsway Avenue Woking GU21 6NX. I received an email from Royal Mail saying they ere delivering to me today. On tracking the parcel I learn it was delivered at 11.15 – but it was notdelivered. I need to know if indeed you had sent it to Mr Oliver in Bognor It was a surprise gift andI don’t want to ask him if I can avoid doing so
Hello,
Sorry to hear there was a problem during your ordering process. Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.
Thank you
i need to pay 4 my 2 books have new carg can you help
Hello,
Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.
Thank you
Just received my latest order from Wob. As usual, the service and price are outstanding. Only one niggle, however. I received an envelope of little savings, but most expired 31/12/21. That’s a shame.
Hello David,
Thanks for letting us know! We apologise for this mix-up, and are aware of the issue. Our teams have been working to ensure all inserts sent out are in-date in order for you to receive and enjoy lovely little offers from our friends.
Happy reading!
I was only sent 1 book instead of 3!I was sent mystery of the burnt cottage.but have not been sent disappearing cat or secret room.please reply.
Hello,
Unfortunately, this blog is not monitored by customer service.
However, I can tell you that items are often sent out in separate packages, so often arrive separately. If your full order is yet to arrive, please contact us via our website and your issue will be looked into and resolved asap.
Thank you
Your wearisome repetition of the phrase about this website not being monitored is making you look like a bunch of numpties. You must surely monitor it with a live person who can sort out problems. Get on with it!
Hello,
Our live customer service are available to help you through our main website and through our social media. Those are the ways to get in contact with the team in order to resolve your issue. They are there to help you. This platform is for discussing our favourite books and general updates.
My book arrived a day early, thank you. I look forward to receiving the the next six I have ordered.
Great service
From my most recent experience, it is clear to me that your method of packaging is insufficient to protect paperback books from the rigours of the postal system. For it is clear that mine has been damaged in transit. Am not looking for compensation etc, merely pointing out an issue which, if resolved, would enhance your otherwise excellent service.
Thank you.
Hello David,
Thanks for getting in touch. We appreciate your feedback, and are continuously working on new ways to ensure our packaging is highly sustainable and environmentally friendly, while also being efficient and without putting costs onto our customers. When changes are made to the current packaging, we will be sure to inform everyone to share our constant improvement and progress forward.
Happy reading!
hi i have purchase book on 25 01 2022 has not arrived book name john avanzini .. stolen property returned.. philip .. ph 0418693310
Hello,
Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.
Thank you
Dear World of Books,
How can I search for TRANSLATED into ENGLISH versions of Balzac’s ‘Eugenie Grandet’ please?
Thanks if you can help.
Hello Moura,
Thanks for reaching out!
We currently have two English translations of Eugenie Grandet in stock.
https://www.wob.com/en-gb/books/honore-de-balzac/eugenie-grandet/9780140440508?gclid=Cj0KCQiA3rKQBhCNARIsACUEW_ZKMP9x4GbHlMRQHuZHypCT826nsB7ShxXzFB1RgcMvviLpcyfUk20aAo1XEALw_wcB
https://www.wob.com/en-gb/books/honore-de-balzac/eugenie-grandet/9780099560869?gclid=Cj0KCQiA3rKQBhCNARIsACUEW_Yo2EqY0hs3tKcHjOdwN3u4KPspCdbGCk23TcSsiaqIfMS2brTxAGAaAoXMEALw_wcB
Hope this helps, happy reading!
I have recently received a boxed set of DVDs with one disc missing. Have tried all possible means of contacting you without success. Could you be gracious enough to respond with advice on this issue.
Hello,
Unfortunately, this blog is not monitored by customer service. Please contact us via our website, if you’re finding difficulty there, we are also available to help over on our social media accounts, Facebook, Instagram, and Twitter. Your issue will be looked into and resolved asap.
Thank you
I ordered a book Dec. 18, 2021. I haven’t received it yet and it’s two moths later. Please resend it, or return my money.
Hello,
Unfortunately, this blog is not monitored by customer service. Please contact us via our website, we are also available to help over on our social media accounts, Facebook, Instagram, and Twitter. Your issue will be looked into and resolved asap.
Thank you
Will ziffit.com be expanding into Australia any time soon?! Would love a service like that!