Wob News

Introducing Wob – New Name, Same Us!

introducing wob, world of books group


Wob, formerly known as World of Books


We have entered a new chapter in our story: Welcome to Wob. We’re still your favourite place for pre-loved books and the latest bestsellers, but we now have a slightly different name. Books have been and will continue to be our main passion and focus, but now we have even more to explore. Have you checked out our fantastic collections of CDs, DVDs, and video games?

By changing our name to Wob, we’re keeping true to our beginnings but changing for the future. You will see some instant differences on the website and social media accounts, our emails newsletter and updates, and of course this blog.

Our packaging is changing once we have used all our current stock – that means nothing goes to waste. So, have a look around, you will find the same great reads at Wob, as well as much, much more.

Shop with Wob



The name of our parent company, World of Books Group, remains the same. Read more about Wob and the group on our About Us page. Our Group’s CEO shares his thoughts on the change.

“Books will always be our first passion, but for many years now we have been so much more. We’ve always been called Wob by many of our customers and fans – so it made sense to adopt that as the new name for World of Books. It’s still the same great service for our customers and commitment to our purpose: to protect the planet and support charities by enabling more goods to be reused.

This is an exciting change that gives us even greater strength to drive the circular economy and grow our business further.”

Graham Bell, CEO – World of Books Group

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62 Comments

  • Reply Anne Margaret Horslett November 4, 2021 at 12:10 pm

    Is it possible to sell/donate books to WOB?

    • Reply Jonella Vidal November 8, 2021 at 12:11 pm

      Hello Anne,

      You can sell your old books to us! Check out our trade-in site and app, Ziffit.

      • Reply Alison ferguson January 20, 2022 at 11:49 am

        Didn’t get my order. Cant get my money back. Why?

        • Reply Jonella Vidal February 16, 2022 at 2:47 pm

          Hello,

          Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.

          Thank you

  • Reply Monthol Karnjanolarn November 4, 2021 at 2:17 pm

    Congratulations! Wish you all at Wob prosperous and continuous success. Cheers!

    • Reply Alta D Seaman February 2, 2022 at 4:43 pm

      Looking for tracking information on the boo I ordered on January 18th.
      Thank you
      Alta Seaman

      • Reply Jonella Vidal February 16, 2022 at 2:49 pm

        Hello,

        Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.

        Thank you

  • Reply Meryl Hunter November 7, 2021 at 7:02 am

    I am in Australia and would appreciate prices in dollars please!

  • Reply Rosalind Chapman November 7, 2021 at 10:38 am

    Prefer full title WOB sounds like can’t pronounce “R”s, however, will still use site as it is the best one around.

  • Reply Donna Brenton November 11, 2021 at 8:50 am

    I love World of Books, or Wob as it’s now known. I buy books every month and have to say that Wob are the best company around for buying used books? Such a simple idea and it’s good for the planet and people’s pockets. Here’s to a bigger future 😁

    • Reply Jonella Vidal November 15, 2021 at 3:07 pm

      Thank you so much for your continued support!

  • Reply James Frickle November 11, 2021 at 8:26 pm

    How do I sell good used books to you? I have some rare, signed books as well as current books in fiction, non-fiction, sportsbooks Political, and History books.

    • Reply Jonella Vidal November 16, 2021 at 10:10 am

      Hi James!

      Thanks for getting in touch. General books and media can be sold using our trade-in site and app, Ziffit.

      For enquiries on selling rare books, please contact our dedicated rare books team on [email protected]

      Thanks!

  • Reply A Jones November 14, 2021 at 10:39 pm

    Hi, I have an order with order number #wgb-2111-14520188. Even though I selected my current address the order got saved with my old address where no one will be able to get the delivery. Could I change the address to 97 Swallowfields Sp10 5pl? Thank you, very much appreciated.

    • Reply Jonella Vidal November 15, 2021 at 3:10 pm

      Hello,

      Unfortunately we cannot change the address once the order has been confirmed, as our picking and packing process begins right away. For help with how we can solve this issue, please contact our customer service team via the website or social media

  • Reply I Anne jones November 17, 2021 at 9:59 pm

    I was looking for a replacement book for one of my all time favourites which has been reread so many times it fell apart. Out of print but you found one, thank you

  • Reply Rodney Augustine November 23, 2021 at 10:40 am

    I can’t your refund details as this order is wrong

    • Reply Jonella Vidal November 24, 2021 at 3:37 pm

      Hello, please contact us on our website so we can rectify any order issues you have.

      Thanks!

      • Reply Kathleen Morgan November 24, 2021 at 4:48 pm

        I ordered 3 books from you recently, am I able to return one to you Lunch Lady and the Cyborg Substitute I realised I already have it

        • Reply Jonella Vidal November 24, 2021 at 6:48 pm

          Hello Kathleen,

          You can return your book to us, however, unless the item is defective, you will need to cover postage fees. Please contact the team to discuss how to proceed with a return. Have your order number handy and they’ll let you know the next steps.

          Thank you.

  • Reply Anita Ellis November 26, 2021 at 12:51 pm

    You have sent me the wrong books. Not a good start. I am 86 and you sent me a book about looking after a baby in it’s first year. I am Not amused.I need the books I asked for for my book club

    • Reply Jonella Vidal November 26, 2021 at 4:14 pm

      Hello Anita,

      I’m very sorry to learn about this mix-up. Please contact us on our website so we can rectify this issue and get your order sorted asap.

      Thank you.

  • Reply Suzette Goddard November 27, 2021 at 2:58 am

    Hi – I have tried to order some books, author HE Bates, and I am unable to pay via my MasterCard. The books are still in the cart, I have rung 132221, the Commonwealth bank help number, but they said the problem is with the merchant, i.e. wob.com – could you please help by giving me an alternative method of payment, without using an internet payment. Thanks, Mrs Suzette Goddard, email below.

  • Reply Janet Calderbank November 30, 2021 at 12:02 pm

    My latest WOB order, (WGB-2111-14610980) containing two books, arrived while I was out this morning. Just as well the postie had a dry place in which to leave it, as the bag was ripped at the top. I have a photo of it but am not on social media so can only send it via email.
    Perhaps you need to use stronger bags for heavier mailings (one of my books was a big fat Russian novel).

    • Reply Jonella Vidal December 6, 2021 at 2:17 pm

      Hello, sorry to hear about your package. That certainly falls below our standards. Please feel free to contact the customer service team regarding this on our website.

  • Reply Elizabeth Stebbings December 1, 2021 at 7:28 pm

    I recently ordered Studio EDEXCEL endorsed GCSE French Grammar & Translation Workbook, believing it to be specifically for that exam board as I am tutoring a student who is taking the Edexcel GCSE in French. I now find that the contents are IDENTICAL to those of the GCSE AQA workbook which I already have. Please may I return the ‘Edexcel’ one to you for a refund or credit note?

    • Reply Jonella Vidal December 6, 2021 at 2:21 pm

      Hello, thanks for getting in touch. Books can certainly be returned to us, please contact us over our website to organise your return and refund.

  • Reply David BEDFORD December 5, 2021 at 12:01 pm

    I have inadvertently ordered Julia Donaldson’s ‘Monkey Puzzle’ twice.

    Please advise the correct procedure for returning one copy for refund.

    • Reply Jonella Vidal December 6, 2021 at 3:40 pm

      Hello, thanks for getting in touch. Please contact us over our website in regards to returning the book.

      Thanks

  • Reply Miranda Fagandini December 6, 2021 at 9:30 pm

    Hi, do you offer a gift voucher system please?

    • Reply Jonella Vidal December 7, 2021 at 9:53 am

      Hello, unfortunately, we don’t currently offer gift vouchers.

      Thank you

  • Reply Qingqing December 16, 2021 at 9:39 am

    Hello,We are an import company of China, We are very interested in your children’s book,Can I import the book ? Look forword to your reply!

    • Reply Jonella Vidal January 11, 2022 at 1:42 pm

      Hello,

      Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.

      Thank you

  • Reply John Stretch December 16, 2021 at 5:52 pm

    Have a look at the description of the book A Time For Courage. If you have not sold many, that is why ! The book is an excellent strategic level story of the RAF in WW2. Nothing to do with the Bible !
    I will post a view of it in a few weeks when I have finished it, but can assure you of 5 stars already

    • Reply Jonella Vidal January 5, 2022 at 3:40 pm

      Hello John,

      Thanks for letting us know!
      We’re very glad you’re enjoying this title and looking forward to seeing your full review.

      Thank you

  • Reply Joy Dowdeswell December 17, 2021 at 9:27 am

    My parcel arrived today …
    WGB-2112-14770203
    It had been tampered with and contained one wrong book.
    I received 2,024 q1 facts instead of
    ‘The king of the copper mountain’
    Which I particularly wanted
    Please advise

    • Reply Jonella Vidal December 20, 2021 at 10:39 am

      Hello Joy,

      Please note, the Wob Blog is not monitored by customer service.
      I’m sorry to hear of this mix-up. Please contact the team here or on our social media, and they will be able to help you with your order.

  • Reply Les Hanham December 29, 2021 at 2:14 pm

    I ordered 2 No DVDS A Man Called Horse and Camelot. However I messed up the paying process. Please confirm the payment.
    Regards
    Les Hanham

    • Reply Jonella Vidal January 5, 2022 at 3:39 pm

      Hello,

      Sorry to hear there was a problem during your ordering process. Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.

      Thank you

  • Reply Dr Graham Wellstead January 5, 2022 at 3:06 pm

    I ordered a book The Making of Master Commander,Far Side of the World to be delivered to R M Oliver 105 Highroft Crescent Bognor Regis PO228DT. As the sender purchaser, my address is Ormsby Kingsway Avenue Woking GU21 6NX. I received an email from Royal Mail saying they ere delivering to me today. On tracking the parcel I learn it was delivered at 11.15 – but it was notdelivered. I need to know if indeed you had sent it to Mr Oliver in Bognor It was a surprise gift andI don’t want to ask him if I can avoid doing so

    • Reply Jonella Vidal January 11, 2022 at 1:41 pm

      Hello,

      Sorry to hear there was a problem during your ordering process. Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.

      Thank you

  • Reply GLENN warwick January 13, 2022 at 4:04 pm

    i need to pay 4 my 2 books have new carg can you help

    • Reply Jonella Vidal February 16, 2022 at 2:45 pm

      Hello,

      Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.

      Thank you

  • Reply David Goodship January 19, 2022 at 11:42 am

    Just received my latest order from Wob. As usual, the service and price are outstanding. Only one niggle, however. I received an envelope of little savings, but most expired 31/12/21. That’s a shame.

    • Reply Jonella Vidal February 16, 2022 at 2:47 pm

      Hello David,

      Thanks for letting us know! We apologise for this mix-up, and are aware of the issue. Our teams have been working to ensure all inserts sent out are in-date in order for you to receive and enjoy lovely little offers from our friends.

      Happy reading!

  • Reply Stephen Pye January 26, 2022 at 11:27 am

    I was only sent 1 book instead of 3!I was sent mystery of the burnt cottage.but have not been sent disappearing cat or secret room.please reply.

    • Reply Jonella Vidal February 16, 2022 at 2:48 pm

      Hello,

      Unfortunately, this blog is not monitored by customer service.
      However, I can tell you that items are often sent out in separate packages, so often arrive separately. If your full order is yet to arrive, please contact us via our website and your issue will be looked into and resolved asap.

      Thank you

    • Reply Martin Corrick February 18, 2022 at 5:47 pm

      Your wearisome repetition of the phrase about this website not being monitored is making you look like a bunch of numpties. You must surely monitor it with a live person who can sort out problems. Get on with it!

      • Reply Jonella Vidal February 22, 2022 at 10:54 am

        Hello,

        Our live customer service are available to help you through our main website and through our social media. Those are the ways to get in contact with the team in order to resolve your issue. They are there to help you. This platform is for discussing our favourite books and general updates.

  • Reply Joanna Lavelle January 26, 2022 at 3:42 pm

    My book arrived a day early, thank you. I look forward to receiving the the next six I have ordered.
    Great service

  • Reply David February 3, 2022 at 11:12 am

    From my most recent experience, it is clear to me that your method of packaging is insufficient to protect paperback books from the rigours of the postal system. For it is clear that mine has been damaged in transit. Am not looking for compensation etc, merely pointing out an issue which, if resolved, would enhance your otherwise excellent service.
    Thank you.

    • Reply Jonella Vidal February 16, 2022 at 2:56 pm

      Hello David,

      Thanks for getting in touch. We appreciate your feedback, and are continuously working on new ways to ensure our packaging is highly sustainable and environmentally friendly, while also being efficient and without putting costs onto our customers. When changes are made to the current packaging, we will be sure to inform everyone to share our constant improvement and progress forward.

      Happy reading!

  • Reply philip defina February 7, 2022 at 1:44 am

    hi i have purchase book on 25 01 2022 has not arrived book name john avanzini .. stolen property returned.. philip .. ph 0418693310

    • Reply Jonella Vidal February 16, 2022 at 2:49 pm

      Hello,

      Unfortunately, this blog is not monitored by customer service. Please contact us via our website and your issue will be looked into and resolved asap.

      Thank you

  • Reply Moura MacDonagh February 12, 2022 at 10:07 am

    Dear World of Books,
    How can I search for TRANSLATED into ENGLISH versions of Balzac’s ‘Eugenie Grandet’ please?
    Thanks if you can help.

  • Reply Allan John February 15, 2022 at 2:09 pm

    I have recently received a boxed set of DVDs with one disc missing. Have tried all possible means of contacting you without success. Could you be gracious enough to respond with advice on this issue.

    • Reply Jonella Vidal February 16, 2022 at 2:52 pm

      Hello,

      Unfortunately, this blog is not monitored by customer service. Please contact us via our website, if you’re finding difficulty there, we are also available to help over on our social media accounts, Facebook, Instagram, and Twitter. Your issue will be looked into and resolved asap.

      Thank you

  • Reply DAVID W HALL February 16, 2022 at 6:10 am

    I ordered a book Dec. 18, 2021. I haven’t received it yet and it’s two moths later. Please resend it, or return my money.

    • Reply Jonella Vidal February 16, 2022 at 2:53 pm

      Hello,

      Unfortunately, this blog is not monitored by customer service. Please contact us via our website, we are also available to help over on our social media accounts, Facebook, Instagram, and Twitter. Your issue will be looked into and resolved asap.

      Thank you

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